GeoClip Support
CLEAR HELP. NO SECRETS REQUIRED.
Let’s keep your work moving.
Contact the publisher
For product questions or problem reports, email injoyplus@gmail.com. GeoClip is created by Ehtisham Riaz. No response-time or priority-support guarantee is made.
What to include
Describe what you expected, what happened, the steps to reproduce it, your GeoClip version and your browser version. Use synthetic coordinates and non-sensitive examples where possible. A screenshot is optional: redact names, coordinates and other personal or confidential details before sharing.
What not to send
Never send your local passphrase, passwords, payment details, private project files, backups or photos. Support does not need your secrets. Do not send confidential site or survey information to demonstrate a problem.
Forgotten passphrase
There is no password reset, recovery key or online account recovery for GeoClip’s local vault. The publisher cannot recover a forgotten passphrase or decrypt locked project data for you. A separately saved, readable export may help restore its own contents, but cannot recover other locked data.
Missing maps or locked windows
If basemap imagery is absent, check whether local tools only is selected. Esri maps require your opt-in and an internet connection. Every popup/workspace unlocks separately, and Lock all GeoClip windows affects other open views. These are intentional privacy and security behaviours.
Privacy questions
Use the same public contact, injoyplus@gmail.com, for privacy questions. Deleting local records does not delete files you exported or records already held by external providers. Read the GeoClip Privacy Policy on this blog for data-handling details.
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